Frequently asked Questions

Q: What services do you offer?

A: Kingsmaid Home & Office Cleaning offers a wide range of cleaning services including regular home cleaning, one-off home cleaning, deep cleaning, end of tenancy cleaning, communal area cleaning, and office cleaning. carpet cleaning and oven cleaning.

Q: How can I book a cleaning service?

A: You can book a cleaning service by visiting our website at Kingsmaid or by giving us a call during regular business hours. You can also reach out to us through our chat support.

Q: How do I pay for the cleaning service?

A: Payment for the cleaning service can be made through our website using a credit or debit card, by BACS or by cash or cheque on the day of the service.

Q: How do I know if my cleaner has arrived and completed the cleaning service?

A: Kingsmaid will confirm with you via text or email that the cleaner or cleaning team is due, is on the way, has arrived and completed the cleaning service.

Q: Are your cleaners equipped with your own cleaning supplies and equipment?

A: Yes, our cleaners are equipped with our own cleaning supplies and equipment.

Q: Can you provide references for your cleaning services?

A: Yes, we can provide references for our cleaning services upon request.

Q: Are your cleaners vetted and trained?

A: Yes, Kingsmaid's cleaners are vetted and trained to ensure they provide high-quality cleaning services.

Q: Are your cleaners insured?

A: Yes, all of Kingsmaid's cleaners are insured for your peace of mind.

Q: Are your cleaning products eco-friendly?

A: Kingsmaid uses eco-friendly cleaning products, please check the website or contact Kingsmaid for more information.

Q: Are the cleaning services offered by Kingsmaid Home & Office Cleaning available for both residential and commercial properties?

A: Yes, Kingsmaid Home & Office Cleaning offers cleaning services for both residential and commercial properties.

Q: Do you offer any specialised cleaning services such as oven cleaning or carpet cleaning?

A: Kingsmaid Home & Office Cleaning offers specialized cleaning services such as oven cleaning and carpet cleaning.

Q: Do you offer deep cleaning services?

A: Yes, Kingsmaid offers deep cleaning services which involve a more thorough cleaning of the home or business, including hard-to-reach areas and heavy-duty cleaning tasks.

Q: Are your cleaning services customisable?

A: Yes, Kingsmaid's cleaning services are bespoke, you can request for specific cleaning tasks or areas to be focused on.

Q: How do you ensure the security of my property during the cleaning service?

A: Kingsmaid Home & Office Cleaning has key-holding, liveried cars, and uniformed staff to ensure the security of your property during the cleaning service. We also have an office support team to assist with any enquiries, issues, or concerns you may have. In addition to security measures, Kingsmaid has strict hiring and background check processes in place for all of our cleaners, to ensure that only trustworthy and reliable individuals are providing cleaning services to our clients. We also have insurance and liability coverage for any accidental damages that may occur during a cleaning service.

Q: Can I book cleans for specific days and times of the day?

A: Yes, we can discuss with you what days and times do and don’t suit your lifestyle.

Q: What is your cancellation policy?

A: Kingsmaid’s cancellation policy can vary, please check the website or contact Kingsmaid for more information. Usually, it is one months’ notice.

Q: What is your policy on rescheduling appointments?

A: Kingsmaid’s policy on rescheduling appointments may vary, please check the website, or contact Kingsmaid for more information. Usually it is 3 working days’ notice.

Q: What are the working hours of Kingsmaid?

A: Working hours of Kingsmaid may vary, please check the website, or contact Kingsmaid for more information. Usually it is 7am to 5pm.

Q: How long does it take to get a quote from Kingsmaid?

A: It is instant when you use our on-line service and also by phone. It typically takes no more than 18 hours to get a quote from admin@Kingsmaid.co.uk.

Q: Do you offer any discounts or promotions?

A: Kingsmaid Home & Office Cleaning can offer discounts and promotions, please check the website www.kingsmaid.co.uk or contact us for more information.

Q: Can I request a specific cleaner for my cleaning service?

A: Yes, you can request a specific cleaner or cleaning team for your cleaning service with Kingsmaid, but availability may vary. However, all our staff are trained to the same high standard.

Q: Can I leave a tip for the cleaner?

A: Yes, you can leave a tip for the cleaner if you wish.

Q: What is your policy on missed or late appointments?

A: Kingsmaid’s policy on missed or late appointments may vary, please check the website www.kingsmaid.co.uk or contact Kingsmaid for more information. There is no charge when the appropriate notice has been provided.

Q: Do you offer any cleaning service guarantees for your cleaning services?

A: Kingsmaid has a cleaning service guarantee for our cleaning services, please check the website or contact us for more information.

Q: How do I contact Kingsmaid if I have any issues or concerns?

A: The best and quickest way to contact Kingsmaid is by visiting the website and filling out our contact form or by giving us a call. Responses are very quick during office hours.

Q: Can you accommodate special requests or needs for my cleaning service?

A: Yes, Kingsmaid can accommodate special requests or needs for your cleaning service. Please communicate any specific requirements when booking the service.

Q: How do I know if my cleaner has arrived and completed the cleaning service?

A: You can receive a series of emails or text messages. We provide reminders days before, the day before, on the day and when leaving the prior clean to say the team is on their way. Finally, you get an instant email to say the work has now finished and what work has been done.

Q: Do you have any reviews or testimonials from satisfied customers?

A: Yes, Kingsmaid has lots of 5-star reviews and testimonials from satisfied customers available on our website or online platforms such as Google, Facebook, etc.

Q: Do you offer any recurring cleaning services?

A: Yes, Kingsmaid offers recurring cleaning services such as regular cleaning, weekly, fortnightly  or monthly cleaning. Plus End of Tenancy Cleaning, One-Off Cleaning and Spring Cleaning. We do many cleans several days a week, even at different times.

Q: What is the best way to prepare for a cleaning service?

A: It's best to clear surfaces, put away clutter, and tidy up before the cleaner arrives. This will make it easier for the cleaner to focus on deep cleaning and will ensure that the service is as efficient and effective as possible.

Q: How do you ensure the security of my property during the cleaning service?

A: Kingsmaid takes the security of your property very seriously. All cleaners are vetted, insured, and trained to ensure that they conduct themselves in a professional manner and take all necessary precautions to ensure the security of your property.

Q: Can you provide cleaning services on holidays or weekends?

A: Yes, Kingsmaid can offer cleaning services on holidays or weekends, please check the website or contact Kingsmaid for more information.

Q: Can you provide cleaning services for special events such as parties or gatherings?

A: Yes, Kingsmaid can offer cleaning services for special events such as parties or gatherings, please check the website or contact Kingsmaid for more information.