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| Professional Home Cleans
and Office Cleaners and Maids |
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| Terms and Conditions |
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| OUR GUARANTEE |
| If you are not completely happy with our service,
then please tell us within 48 hours in order that
we may remedy the situation. We guarantee the quality
of our cleaning. |
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| The Teams |
- All our teams are fully trained in our advanced
cleaning technique designed to clean your home
quicker and more thoroughly than most Our cleaning
staff usually work in teams of two, but we reserve
the right to work in teams of 3 or singularly.
- They are uniformed and arrive in a fully liveried
car.
- All our staff are fully vetted and insured*.
- They are our full time employees so you have
no worries over national insurance, PAYE and
Employers Liability Insurance.
- Staff will not eat, drink or smoke in your
home.
- Our training and working practices are designed
to ensure that we comply with all applicable
health and safety regulations.
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| About our Tailor-Maid Service |
- Our 'thorough' clean will involve the thorough
top to bottom dusting, wiping, vacuuming and
mopping of all rooms. Bathrooms and Kitchens
will be thoroughly cleansed.
- Our 'quick clean' involves the dusting and/or
wiping of horizontal surfaces and the vacuuming
and/or mopping of floors.
- We can plan for designated rooms to be cleaned
on a 'quick clean' basis and then at agreed
intervals receive a 'thorough clean'.
- Certain tasks, such as the pulling out of
beds and sofas (where appropriate) and the wiping
down of certain tiled areas, can be completed
on a rota basis. Please advise if you require
any rota items completing on a clean.
- Interior windows can be cleaned on a rota
basis, however, if required we will clean them
all at once.
- We can plan your service so that we do specific
tasks. We can do all the heavy cleaning or provide
a more 'housekeeping' role such as washing,
change bedding, general tidying a 'helping hand'.
- Our teams can provide ironing services, but
we cannot provide a full guarantee for these
services.
- We are happy to work with you in prioritising
the areas we clean, so that you get the maximum
benefit from our time and services.
- We prefer to work to your list of cleaning
requirements or a Cleaning Schedule.
- We provide all the cleaning equipment and
supplies.
- We will arrive on any agreed date but cannot
specify a time. We are able to work between
8.30 a.m. and 5.00 p.m.
- Bookings are made by the 'maid-hour' and therefore
we cannot guarantee completion of the clean.
- We charge strictly by the hour for each maid,
a 'maid-hour' e.g. a typical 4-maid hour clean
would generally be completed by 2 staff for
a 2 hour duration.
- Our minimum service period is only 1 'maid
hours'. Bookings can be made for the minimum
period plus increments of ½ 'maid hours' thereafter.
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| Security |
- Again, all our staff are vetted and supervised.
- Uniformed teams and liveried vehicles, give
you peace of mind.
- We operate a fully coded key holding service.
- We can operate a password system if required.
- We are insured* to protect your home and our
staff.
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| Customer Care |
- We want to keep in regular contact
with you in order to ensure that you get
the best possible service from Kingsmaid.
- Please feel free to contact us by telephone
or through our website.
- Bleach and abrasive products are only
used at the customer’s request and
risk.
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| Our Charges |
- You pay on the day the service is done. Please
leave a cheque for us, made payable to Kingsmaid
Limited.
- Payment for your first clean is by credit
or debit card.
- We reserve the right to collect payments by
recurring debit or credit card facility.
- Payment can be made by Credit or Debit Card
for subsequent cleaning services but these are
subject to a 3% surcharge to cover charges made
against ourselves.
- Payment can be by standing order or BACS.
- Credit facilities are by prior arrangement
only and subject to a credit check.
- Please note all accounts beyond our credit
terms will be passed to our debt collection
agency Daniels Silverman Limited. All accounts
without exception will be subject to a surcharge
of 15% plus Vat to cover our costs of recovery.
These accounts will also be subject to any legal
costs incurred in obtaining settlement.
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| Special Circumstances |
- Special requests for additional services should
be made 2 days before a service day. This ensures
that these can be provided and payment agreed.
However, we may be able to accommodate these
on the service day. Please leave a note and
we will invoice you accordingly.
- If your scheduled service day falls on a public
holiday, then this clean will be cancelled and
you should contact us to re-arrange an alternative
date.
- We will treat your home with the greatest
of care. Please inform us of any items that
are irreplaceable, so that we can make special
arrangements for care.
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| Your Obligations |
- To provide a safe working environment for
our staff, e.g. safe electrical appliances,
securely fixed wardrobes, cupboards, shelves
etc.
- To pay promptly for all cleaning hours provided.
- During the period of this agreement and for
a period of 12 months after the termination
of this agreement, the client will not employ
any staff that have been employed by Kingsmaid
Limited. Kingsmaid Limited reserves the right
to claim any damages, loss of earnings, recruitment
costs, training costs and any court costs where
appropriate, subject to a minimum of £250.
- The client may not employ Kingsmaid Limited
staff.
- Please ensure that access is provided. Otherwise
we are obliged to charge you.
- We can devote more of our time in providing
you with the best of our professional services
should you spend a few moments tidying before
we arrive.
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| Cancellations |
- Please contact us, giving us at least 3 full
working days notice if you do not want a particular
clean or are on holiday. Cancellations for individual
cleans require 3 full working days notice in
order to re-schedule our team and avoid having
to charge you.
- Our cancellation charges are dependent upon
the notice given and are as follows;
- Notice period for individual cleans.
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| Outside 2 full working days; nil, 2 working days
25%, 1 working day 33%, Same day 50%, upon arrival
75% |
- Should you be unable to commence your cleaning
service after payment of the initial fee, this
can be refunded subject to a £10 administration
fee over plus any fees incurred for late cancellation.
- After we have provided 2 months service, we
will require a notice period for the cancellation
of the service. We will require a notice period
for cancellation of the lesser of 2 visits or
4 weeks.
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| *Insurance |
- We are fully insured for public liability,
employer’s liability, and consequential
loss of keys.
- Our accidental damage insurance is subject
to an excess of £250 and excludes
damage caused by the use of abrasive products
or the use and spillage of bleach. We
do not provide cover for accidental damage
for the first £250 of any loss.
Please make your own insurance arrangements
for the excess.
- All our teams are fully trained and
endeavour to treat your home and possessions
with the greatest care.
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| Same Teams |
| We do endeavour to provide the same cleaning team
where appropriate or requested. However this may
not always be possible due to holidays, absences,
varying cleaning frequencies & other commitments.
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Kingsmaid Limited, Unit 30,
Chadkirk Business Park, Vale Road, Romiley, Stockport.
SK6 3NE
Company Registration Number 4697834. |
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Data Protection Act By providing us with the information
overleaf you consent to us obtaining (whether from
you or from others), holding and using personal
data about you in connection with the business of
domestic cleaning services as specified above and
overleaf for so long as may be reasonably required
for our legitimate purposes.
We will use that information for communicating with
you. We may also provide that information to third
parties with a legitimate reason to receive it connection
with your dealings (e.g. transferee of our business)
with us or to such third parties as required by
you or the law, whether within or outside the European
Economic area. |
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| Visit
the Kingsmaid Domestic Cleaning Franchise Site |
| to find out more about starting your
own business. |
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| Kingsmaid
is also now offering domestic cleaning services to Northern
Ireland. |
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| Whether you require information on home
cleaning, house cleaning or office cleaning, just pick
up the phone and we will provide an instant cleaning estimate
for our insured domestic cleaning service. Contact your
local Kingsmaid to arrange your Domestic Cleaning Service
today! |
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| Kingsmaid
Domestic Cleaning Service Now Available throughout the
UK |
| After the success of our Lancashire &
Cheshire cleaning businesses, we formed the Kingsmaid
Domestic Cleaning Franchise. The same professional quality
domestic cleaning service is now offered by our franchisees
throughout the UK in and around the following areas: |
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Stockport,
Glossop, Cheadle, Prestbury, Whaley Bridge, Wilmslow,
Macclesfield. |
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Rochdale,
Oldham, Ashton Under Lyne, Middleton, Mossley |
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Manchester,
Knutsford, Lymm, Sale, Altrincham, Didsbury, Trafford,
Gatley |
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Bolton,
Bury, Ramsbottom, Prestwich, Westhoughton |
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Falmouth,
Truro, Newquay, Penzance, St. Austell & Bodmin. |
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Cannock,
Sutton Coldfield, Lichfield, Tamworth, Nuneaton,
Rugeley, Stafford |
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Crewe,
Nantwich, Northwich, Market Drayton, Telford, and
Bridgnorth. |
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Stourbridge,
Stourport, Halesowen & Droitwich |
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North
Wales, Mid Wales, Shrewsbury & Oswestry |
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Redditch,
Bromsgrove, Alvechurch and SW Birmingham. |
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Watford,
Dunstable Hemel Hempstead, Leighton Buzzard, Tring
and Chesham. |
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Bristol,
Bath, North Somerset and South Gloucestershire |
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Wirral,
Chester, Frodsham, Norley, Wrexham, Flintshire. |
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Cardiff,
including Penarth, Cardiff Bay, Heath, Rhiwbina,
Pontcanna, Llandaff. |
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Huddersfield,
Holmfirth, Wakefield, Dewsbury, Cleckheaton, Batley. |
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Norwich,
Taverham, Hethersett, Thorpe St Andrew, Brundall
and Wroxham. |
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Biggleswade,
Milton Keynes, Letchworth, Luton, Olney |
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Bedford,
Daventry, Northampton, Rushden, Towcester, Wellingborough |
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Edinburgh,
Livingston, Stirling, Linlithgow, Falkirk, Currie,
Balerno, South Queensferry, Bathgate, Bridge of
Allan |
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Chislehurst,
Farnborough, Bromley, Petts Wood, Swanley, Orpington. |
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High
Wycombe, Marlow, Aylesbury, Thame, Buckingham |
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Blackburn
& Darwen, Burnley, Hyndburn, Pendle, Ribble
Valley |
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Northern
Ireland, Belfast, Antrim, Carrickfergus, Larne,
Ballyclare, Hillsborough |
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