0161 449 5843
Email: admin@kingsmaid.co.uk

Terms and Conditions for the provision of Silver Service

Cleaners

  • All our cleaners are fully trained in our advanced cleaning technique.
  • Our Silver Service Cleaners usually work alone, but we reserve the right to work in teams of
    2 or 3.
  • We do endeavour to provide the same cleaner where appropriate or requested. However, this may not always be possible due to holidays, absences, varying cleaning frequencies & other commitments.
  • Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

About our Silver Service Cleaning Service

  • The frequency of cleans on the Silver Service cannot be less than fortnightly.
  • Should you wish to increase the duration of multiple or singular cleans then this must be done via the Kingsmaid office.
  • All contact must be made through the Kingsmaid office, you are not permitted to contact the Cleaner directly.
  • Our Silver Service Cleaners work for you on a self-employed basis, they are not Kingsmaid employees.
  • If we do not have a Silver Service Cleaner available we may be able to offer our Cover Service, subject to availability. In this situation, an additional Cover Service Fee will be charged. Cover Service Cleans will be completed by Kingsmaid Staff.
  • We can plan your service so that we do specific tasks. We can do all the heavy cleaning or provide a more 'housekeeping' role such as washing, change bedding, general tidying a 'helping hand'. We are happy to work with you in prioritising the areas we clean, so that you get the maximum benefit from our time and services. We prefer to work to your list of requirements or a Cleaning Schedule.
  • Bookings and charges are made by the 'cleaning-hour' and therefore we cannot guarantee completion of the clean or all the tasks if not enough time is booked. Completion of tasks is subject to us having the time to complete them.
  • We are not responsible for any costs or losses you may incur due to a clean not taking place or taking place at a time different from your preferred time or date.

Customer Care

  • We want to keep in regular contact with you in order to ensure that you get the best possible service from Kingsmaid.
  • Please feel free to contact us by telephone, email or through our website.
  • All requests to amend or cancel bookings must be made to our office via telephone or email and not via cleaning teams.

Our Charges

  • You need to pay the cleaner on the day in cash at the agreed rate, which will be specified in your Booking Email, any increases will be notified by email.
  • In addition to this you need to pay the Management Fee to Kingsmaid once month in advance. The amount will be specified in your Booking Email, any increases will be notified by email.
  •  At the time of booking you are required to pay for 2 months Management Fee and then every subsequent month you are required to pay the fee for the coming month.
  • The default payment method is by credit card; you are required to pay the Management Fee by credit card at the time of booking. These credit card details will be used to pay for subsequent Management Fees unless you pay on-line or have a direct debit or standing order in place. If you do not have a direct debit or standing order in place, please ensure we have details of your current credit card.
  • Where payment is not made Kingsmaid reserves the right to take payment by our recurring debit/credit card facility.
  • For unpaid accounts, there is a Late Payment Fee chargeable of the greater of 3% or £20 per calendar month.
  • All monies owing must be paid without offset, counter claim or other deductions.
  • Please note all accounts beyond our credit terms will be passed to our debt collection agency Judges Demand Limited. All accounts without exception will be subject to a surcharge of 15% plus VAT to cover our costs of recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement. Should any part of the debt be for cleans which are required as part of the notice period but have not taken place you will no longer have the option of these cleans been completed once the debt has been passed to our debt collection agency.
  • If you choose to not have some or all the cleans due in your notice period payment is immediately due for all cleans that would have fallen in your notice period, inclusive of Management Fee and Cleaners Fee. We reserve the right to take payment for these by credit card.

Special Circumstances

  • Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to accommodate these on the service day. Please leave a note and we will invoice you accordingly.
  • If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should contact us to re-arrange an alternative date.
  • We will treat your home with the greatest of care. Please inform us of any items that are particularly fragile, require special care or attention or are irreplaceable, so that we can make special arrangements for care.
  • We reserve the right to take photographs of any areas the cleaner(s) considers to be of concern. Any such photographs will be for our use only and will be deleted from the device they were taken on.

Your Obligations, Our Cleaners, Health & Safety and Risk Assessments

  • For the avoidance of doubt everyone living at the property at which we clean is bound by these terms and conditions.
  • You are required to provide a safe working environment for our cleaners, e.g. safe electrical appliances, securely fixed wardrobes, cupboards, shelves etc. and advise us of any risks. If you ask a cleaner to use your electrical appliances, please ensure that they are PAT tested.
  • You are responsible for providing all cleaning products. All products should be household brands for which COSHH information should be easily available.
  • During and after a Kingsmaid visit you should expect floors and surfaces to be wet and cleaning products and equipment may be left unattended. We do not accept liability for any accidents that may arise as a result of this. It is your responsibility to take any necessary precautions to safeguard yourself, any children, vulnerable adults or any third parties who have access to your property.
  • During the period of this agreement and for a period of 12 months after the termination of this agreement, you, the client will not employ or engage the services in any capacity of any cleaners or Kingsmaid staff that are currently or have been employed or introduced to you by Kingsmaid. Kingsmaid reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum charge of £1000 plus VAT.
  • Should you wish to purchase the right to engage or employ a cleaner privately please contact us to discuss the fee for this.
  • Please ensure that access is provided. Otherwise we are obliged to charge.
  • We can devote more of our time in providing you with the best of our professional services should you spend a few moments tidying before we arrive.

Cancellation

  • Please contact us, giving us at least 3 full working days notice if you do not want a particular clean or are on holiday. Cancellations for individual cleans require 3 full working days notice in order to re-schedule and avoid having to charge you. Any charges will be taken by credit card, these will include both the Management Fee charge and the Cleaners Fee.
  • Should you be unable to commence your cleaning service after payment of the initial fee, this can be refunded subject to a £20 administration fee plus any fees incurred for late cancellation.
  • Notice period and charges for individual cleans, charges are inclusive of Management Fee and Cleaners Fee:
    • Cleans less than 6 hours duration:
           3 full working days; nil
           2 working days; 25% of original fee
           1 working day; 33% of original fee
           Same day; 50% of original fee
           Upon arrival; 75% of original fee
           Upon commencement; full original fee
    • Cleans of 6 hours or more duration:
           3 full working days; nil
           2 working days; 33% of original fee
           1 working day; 50% of original fee
           Same day; 75% of original fee
           Upon arrival; 100% of original fee
    • Cancellation of Multiple Cleans:
      If all cleans are cancelled in a 6 week period the service will be considered 'on hold'. When the service is placed 'on hold' the notice period will apply, however this fee will be credited to the customer account and will be able to be used to off set the value of cleans should the service recommence within a 6 month period  or within a time agreed in writing by Kingsmaid. Should the service not recommence within this time the fee will be considered a cancellation of service fee.
  • Cancellation of the Service:
    • We will require a notice period of 4 weeks for the cancellation of the service. Should our services not be required during the notice period then you will be invoiced for the full price of the cleans (inclusive of both management Fee and Cleaners Fee) that we would expect to provide in one calendar month.
    • In order to cancel the Service you are required to complete our Cancellation Form.
      • Should you wish to cancel the service in order to employ or engage the services in any capacity of any cleaners or Kingsmaid staff that are currently or have been employed or introduced to you by Kingsmaid. Kingsmaid reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum charge of £1000 plus VAT.
      • Should you wish to purchase the right to engage or employ a cleaner privately please contact us to discuss the fee for this.

Insurance

  • We are fully insured for public liability.
  • Kingsmaid are not liable for:
    • We are fully insured for public liability.
    • Any loss or damage in excess of the limit neither of its insurance cover nor outside the scope of its cover.
    • Any losses incurred by the Client as a result of any failure of a Cleaner to comply with his or her Contractual obligations under the Contract for Services for whatever reason.
    • Any losses or costs incurred by the client due to a clean not taking place or taking place at a time different from your preferred time or date.
    • Failure of any retained Cleaner to return keys and any loss that may arise as a result; and
    • For collusion or theft of property or possessions by a retained Cleaner.
    • Any Accidental damage, we advise you to ensure you have adequate home insurance.

Complaints

  • If you have just cause for complaint, please contact us within 48 hours in order that we can return and rectify the matter for you.
  • The terms and conditions may be varied and a current version is available at www.kingsmaid.co.uk

Services are provided by Kingsmaid Companies; Kingsmaid Stockport Ltd. 8951242, Kingsmaid Wilmslow Ltd. 8951226, Kingsmaid Knutsford Ltd. 10246549, Kingsmaid-Franchise Ltd. 5740349. These T&C's extend to all the listed Kingsmaid Companies.

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Contact Kingsmaid Domestic Cleaning
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Kigsmaid provides excellent domestic cleaning services to the residents of Stockport, Cheshire and Manchester

Our mission at Kingmaid is to provide excellent domestic cleaning services to the residents of Cheshire; areas such as Bramhall, Wilmslow, Hale, Alderley Edge and all parts of Greater Manchester and Lancashire. With our locally based teams we also clean in other areas such as Rochdale, Bury, Hayfield, Worsley, Altrincham, Cheadle Knutsford, Lymm, and Macclesfield.

Halesowen based area provides excellent domestic cleaning services to the residents of Cheshire, Staffordshire, Shropshire, Worcestershire and South West Birmingham

Our Halesowen based franchise provides excellent domestic cleaning services to the residents of Cheshire, Staffordshire, Shropshire, Worcestershire and South West Birmingham; areas such as Stafford, Cannock, Telford, Halesowen, Kidderminster and Lichfield. With our locally based teams we also clean in other areas such as Northwich, Winsford, Crewe, Nantwich, Market Drayton, Newport, Rugeley, Tamworth, Sutton Coldfield, Bridgnorth, Stourbridge, Droitwich and Stourport on Severn.

We use Kingsmaid on a regular basis the overall quality of the cleaning is very good and always meets our requirements. The cleaning and office teams are both very friendly.

JohnK-94    5 Aug 2016

Eco-Friendly Cleaning
Kingsmaid brand products cleaning products have the Green Seal Approval

Kingsmaid brand products are not tested on animals and are kind to the environment. They have the Green Seal Approval.

Unit 30, Chadkirk Business Park, Romiley, Stockport, Cheshire, SK6 3NE.

Telephone 0161 449 5843 or Freephone 0800 587 8301

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